FAQ

Breviof™ / Help Center

Frequently Asked Questions

Answers about our décor, ordering, shipping, returns and support.

7 business daysOrder processing and dispatch

10–15 business daysStandard U.S. transit after dispatch

30 calendar daysReturn request after delivery

5–10 business daysApproved refund processing

Products & Ordering

Who operates Breviof™?

Breviof™ is operated by Guangzhou Luowujing E-commerce Co., Ltd.

What does Breviof™ sell?

We offer premium travertine wall art and coastal home décor. The exact material, finish, dimensions, weight and installation requirements depend on the product; check its listing before ordering.

Is every travertine-style piece made from natural travertine?

Not necessarily. “Travertine-style” may describe appearance. Only a listing that expressly identifies natural travertine should be understood to make that material claim.

Will the color or texture match my screen exactly?

Minor differences may result from lighting, screen settings and the stated material or finish. Check the product listing for specific details.

How do I know my order was received?

After successful checkout, an order confirmation is normally sent to the email provided. Check your spam folder or contact support if it is missing.

Can I cancel or change an order?

Contact us as soon as possible. We will try to help before fulfillment, but changes or cancellation may not be possible after packing or dispatch.

Payment & Delivery

Which payment methods are available?

The methods available for your order are displayed at checkout. We do not promise a particular card or wallet option unless it appears there.

How long does processing take?

We process and dispatch orders within 7 business days after payment confirmation. Business days exclude weekends and applicable public holidays.

How long does standard U.S. shipping take?

Transit normally takes 10–15 business days after dispatch. This is separate from processing and is not a guaranteed arrival date.

Will I receive tracking?

Where tracking is available, we provide tracking information after dispatch. Carrier scans may take time to appear.

What if my parcel arrives damaged or is missing?

Email us promptly with your order number and clear photos where relevant. If tracking shows delivery but the parcel is missing, also check with household members, building staff and the carrier.

Returns & Privacy

How long do I have to request a return?

Initiate an eligible return request within 30 calendar days after confirmed delivery. Contact us first for instructions; do not mail items to the company business address without authorization.

How long does a refund take?

After refund approval, we normally process it within 5–10 business days. Your bank or payment provider may take additional time to post the credit.

How do I make a privacy request?

Email service@breviof.com with the nature of your request. We may need to verify your identity. See our Privacy Policy.

How can I reach customer support?

Email service@breviof.com or call +86 190-3617-2090. Customer service hours are 8:00 AM – 10:00 PM Daily.